Last Updated: 1/1/2024

1. Introduction

Welcome to Hero Dial Call Center LLC ("Hero Dial"). This Privacy Policy explains how we collect, use, share, and safeguard personal data and other information when you engage with our services, including appointment setting, lead generation, inbound support, and call center department solutions. By using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information Provided by Clients

Contact Details: Name, business name, email address, phone number, and mailing address. Business Information: Details related to your company including industry, objectives, and campaign-specific information.Assets & Campaign Materials: Scripts, qualification criteria, and other materials necessary to deliver our services.

2.2 Data Collected Through Interactions

Call Data: When calls are made or received, information such as call duration, recordings (for training and quality assurance), and lead details (e.g., names, contact info, qualifying responses) are collected.Usage Information: Data on how you interact with our SolutionsAF.net platform including usage logs and preferences.

3. How We Use Your Information

Service Delivery: To provide and personalize the call center services you engage with, including appointment setting and lead generation.Quality Assurance: To monitor, record, and evaluate calls for training and quality improvement purposes.Communication: To contact you with important updates, billing information, or service-related notifications.Compliance: To ensure adherence to applicable legal regulations and internal policies.Improvement & Analytics: For internal analysis and enhancements of our services and technology, including our AI-assisted workflow.

4. How We Share Your Information

Third-Party Service Providers: We may share data with trusted third-party partners (e.g., our SolutionsAF.net platform provider) to facilitate service delivery. All such partners are bound by confidentiality obligations. Legal & Regulatory Requirements: When necessary, we may disclose your information to comply with legal processes, enforce our policies, or protect the rights, property, or safety of Hero Dial or others. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to this Privacy Policy.

5. Data Security

We take your privacy seriously. Hero Dial employs a variety of security measures including encryption, access controls, and secured networks to protect your data. While we strive to safeguard your information, no method of transmission or storage can be 100% secure.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer required, we will securely destroy or anonymize it.

7. Your Rights and Choices

Access & Correction: You have the right to request access to, and correction of, any personal data we hold about you.Opt-Out: Where applicable, you may opt out of receiving communications from us. Note that opting out may affect your ability to use certain services.Requests & Inquiries: For privacy-related questions or requests regarding your data, please contact us at [email protected].

8. Cookies and Tracking Technologies

If you access our platforms via a website, cookies and similar tracking technologies may be used to enhance your experience and gather analytics data. You can adjust your browser settings to manage or disable these cookies, though this may affect your experience with our services.

9. Changes to This Privacy Policy

Hero Dial reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page and, where appropriate, communicated to you directly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Idaho

By continuing to use our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you have any questions or concerns about how we handle your data, don’t hesitate to reach out.